How can we help?

Restart the app and your device, confirm you have a stable connection, and install the latest version from Google Play. If the issue continues, clear the app cache in Android Settings (not storage unless you are comfortable signing in again) and contact support with your device model, Android version, app version, and the steps that trigger the problem.

Switch between Wi-Fi and mobile data, temporarily disable VPN or network filtering, lower playback quality if that setting is available, and restart playback. Availability can vary by region and licensing. Send the title, episode, approximate time, country, and a screenshot of any error message to support.

Open Google Play, tap your profile picture, choose Payments & subscriptions, then Subscriptions, select Vela Drama, and follow the cancellation instructions. Uninstalling the app does not by itself cancel a Google Play subscription.

Confirm you are signed into the same Google account used for the purchase and use any “Restore purchases” option shown in Vela Drama. Then restart the app. If access is still missing, contact us with the Google Play order number (usually begins with “GPA.”). Do not send full card details.

Purchases are processed by Google Play. Refund eligibility is governed by Google Play’s refund policy and applicable law. Start with Google Play’s order history or support flow. We can help identify a transaction or troubleshoot missing access, but we cannot always issue a store-processed refund directly.

Vela Drama does not create user accounts. Visit our data deletion request page to request deletion of applicable Firebase/Adjust data or support communications. We may ask for limited device or installation details to locate pseudonymous SDK data.

Manage notifications from Android Settings > Apps > Vela Drama > Notifications. Where available, use the in-app privacy setting to review advertising consent. You can also manage the Android Advertising ID and Google ad personalization in your device’s privacy settings.

Email the title, episode, exact concern, and supporting information to us. For a copyright or trademark complaint, follow our Copyright & Content Report Policy so we can route the report correctly.

Include the device model, Android version, Vela Drama app version, country, network type, what you expected, what happened, and exact steps to reproduce it. A screenshot of the error is helpful, but remove personal information first.